PayPal to GCash Philippines Error Code GGAA9

Description

Hi there, I can’t cash in on GCash using PayPal. My account is successfully linked. I can see G-Xchange, inc. on my pre-approved payments on Paypal when I log in. I can see my PayPal balance on the GCash app but when I tried to cash in I keep on getting Code GGAA9 on the app. I’ve tried to uninstall/reinstall multiple times and I have a very long email thread with GCash Support for 4 days now. They even asked for my full name though they already know it as I have a verified account. I don’t know if it’s just for android users. I asked them these questions multiple times and they just kept on ignoring it without the slightest acknowledgment. Do you have a GCash website wherein I can process this? Since it’s not working on the app, maybe it’ll work on my laptop. Do you have a web/desktop version? Is it an on-going issue for android users? What’s the estimated time frame for it to be fixed? Is it working for apple users? Now, they asked me to re-link my GCash but there’s no option to delete/unlink my account. The process is to link another account and change it back but I don’t have a 2nd Paypal account. I hope someone here can help me. Thanks in advance, jhonnamora