Overnal SA

Description

Hi Aneekebeth, I’m sorry this happened to you at a time when finances are so hard. I’m trying to get to the bottom of this, myself. In my single product order with Shapermint/Overnel SA, I was not overcharged because I caught the issue on PayPal when personally reviewing my accounting details. I happened to see how it was set up to renew automatic payments monthly so I immediately deactivated it before I was charged again. Unfortunately, this is an issue which PayPal cannot resolve in a dispute because it originates from how Shapermint links their checkout process with PayPal. When you go to complete your order via PayPal from Shapermint’s site, there is actually a fine print description you are agreeing to around the method in how ‘automatic renewal payments’ will be pulled from your PayPal account monthly. (Bank, credit card…etc) This is the stage most people overlook for a one time purchase: it should never include this fine print. And it happens when most people just want to get the process over with, so don’t even notice it or read it. If this happens during any checkout process and you complete it, you have essentially agreed to the ‘automatic payment’ terms Shapermint has set up, and PayPal is powerless to reimburse you. This is how the “scam” essentially works. I am not convinced that Shapermint/Overnel SA is innocent here because their customer service told me weeks ago that they were investigating this issue yet it is still happening to unsuspecting people like you. I have just posted a Trust Pilot review alerting the public to details of this. Please consider doing the same, it’s important. While you may not get your money back this time around, you can certainly help spare others from this BS by sharing your experience, warning others not to make the same mistake. This company should not be able to get away with this. Their customer service ‘ “niceness’ makes it seem like ripping off customers with ‘automatic payments’ is just an accidental, big ‘oops, sorry!’ leading you to believe they are going to make it all right, that it’s a technical glitch or something. In their response to my Trust Pilot review, they actually say, ‘we’re not what you think’. Um, huh???? So, you have a glitch that robs people of their money and it’s not your fault??!!!!! The fact that they haven’t yet resolved this proves that some slippery business is going on behind the scenes of their seams. Thank you for sharing your experience here. The word needs to go out far and wide.