Cant Request A New Card!!

Description

I have yet to receive my PayPal cash card in the mail. It says that it was scheduled to arrive on the 20th. It is now the 30th. I click to activate my card on my PayPal account, then select « didnt get a card » then it gives me the option to « order a new one ». but when I click on « order a new one » the little mini window closes and that’s that. I am back on my profile and nothing has changed. No message, no notice, no other option to select a replacement card. Idk what to do. I would rather not have to go report my card lost, or stolen because it wasnt either of those. But i will do so, i suppose, if i absolutely have to. I would appreciate any sort of help on the matter SOOOOO much! Thank you…
P.S. My friend is trying to send me money through Facebook Messenger and I cant even receive it because I have no payment information to enter because I have no card!