Add a document

Description

Paypal, Add a document: I have a supporting document that i need to add it to my case in the resolution center.and i already submited the other documents.

It sounds like you’re in the middle of a dispute or claim with PayPal and need to provide additional information. Here’s how you can usually add a document to your case in the Resolution Center:

Steps to Add a Document:

1. Go to the Resolution Center: Log in to your PayPal account and navigate to the Resolution Center. This is where you’ll find all your open cases.

2. Find Your Case: Locate the specific case you need to add the document to and click on it to view the details.

3. Look for a « Respond » or « Provide Information » Option: There should be a button or link that allows you to respond to the case or provide more information. The exact wording might vary slightly.

4. Choose the « Submit Information » Option: Within the response section, you should find an option that says something like « I’d like to submit the requested info » or « Upload Documents ».

5. Upload Your Document: You’ll be able to choose the file from your computer and upload it. Make sure it’s in a supported format (like PDF, JPG, or PNG) and that it’s not too large.

6. Add a Description: It’s always helpful to include a brief description of the document and how it relates to your case. This will help PayPal understand the context of the information you’re providing.

7. Submit: Once you’ve uploaded the document and added a description, click the « Submit » button to send it to PayPal.

Important Notes:

• File Size and Formats: Pay attention to any size limits or file format restrictions that PayPal might have.
• Clarity and Relevance: Ensure the document is clear, legible, and directly relevant to your case.
• Timeliness: Try to submit the document as soon as possible, as there might be deadlines for providing information.
• Communication: If you’re unsure about anything or have any issues uploading the document, don’t hesitate to contact PayPal customer support for assistance.

If You Can’t Find the Option:

• Check for Updates: Sometimes, PayPal might request specific documents and provide clear instructions on how to submit them. Keep an eye on any updates or messages in your Resolution Center or email.
• Contact PayPal: If you’re having trouble finding the option to add a document, the best thing to do is contact PayPal customer support directly. They can guide you through the process and ensure your document is properly submitted.