NOT RECEIVED ORDER. PAID £33.94 FOR JACKET 7 JULY 2020, IT NEVER ARRIVED. CASE CLOSED?

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HI CAN ANYBODY HELP ME PLEASE. I ORDERED A SILVER SEQUENCED JACKET GREY SIZE MEDIUM AND PAID £33.94 ON 7 JULY 2020, NOW PAYPAL CANNOT SEE THE TRANSACTION. MY PARCEL NEVER ARRIVED!!!!! I CAN SEE ON MY BANK STATEMENT THAT PAID FOR THIS AND EVEN HAS A LONG ID. TRANSACTION NUMBER. I SEARCHED FURTHER AND SAW THE COMPANY WHICH I REPORTED PREVIOUSLY, SAID THEY SENT IT, WITH SOME CHINESE REFERENCE, BUT I HAVE NO IDEA HOW TO GET MY MONEY BACK, I AM A PENSIONER AND WHY WOULD THEY SAY CASE CLOSED??? ANY HELP OUT THERE. THE COMPANY IS CALLED ULTAMODAN UK LTD. MUCH APPRECIATED. PLEASE!!