Help

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I replied twice to complaint agents me it’s saying I did not bother to reply & now a lady got a £995 handbag & 6 item of expensive Vivienne Westwood jewellery for £100 instead of £200 what can be done about this wish I had screen shotted me reply so I could add it now I can’t access my money @ all & it’s saying I’m bard can’t get any help with this can’t recommend PayPal been trying to speak to some one for the last couple of weeks Getting now we’re it’s not good @ all to get such bad service & not being able to axses my money cause PayPal are claiming I did not bother to respond help me out some one