Paypal resolution process needs attention

Description

I filed a claim on a product that I purchased and did not receive. I then got information from the shipper that the name and address in the tracking number sent to me as mine did not have my name nor correct address on the package. When I tried to add this info to the claim there is no way to edit or add additional info to support my case. The then settled the claim in favor of the seller as the showed the package was delivered. The did not ask who it was sent or what the address was it was sent to. How does that work?? How can I get paypal to correct this wrong? If you call th[Removed. Phone #s not permitted]you get automated messages and that is it. Is there any communication with Paypal??