Can’t use my Paypal Balance in payment method in Xoom

Description

Hello,
I have a issue with Xoom : my Paypal balance don’t appear in my payments methods on Xoom. I would like transfer CAD on canadian account, the money on my paypal wallet it’s well in CAD, my main currency is CAD too. The Xoom customer service say i need to ask to PayPal customer service, and PayPal Customer service say I need to ask to Xoom customer service… (Thanks guys, it’s very helpful)
I well logged with my PayPal account on Xoom.
Someone can help me ?