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G. Piccoli, B. R. Spalding, and B. Ives, “A framework for improving customer service through information technology,” Cornell Hotel and Restaurant Administration Quarterly, Vol. 42, pp. 39, 2001.
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G. Piccoli, B. R. Spalding, and B. Ives, “A framework for improving customer service through information technology,” Cornell Hotel and Restaurant Administration Quarterly, Vol. 42, pp. 39, 2001.
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