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L. F. Cunningham, C. E. Young, W. Ulaga, and M. Lee, “Consumer views of service classification in the USA and France,” Journal of Services Marketing, 18(6), pp. 421-432, 2004.

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L. F. Cunningham, C. E. Young, W. Ulaga, and M. Lee, “Consumer views of service classification in the USA and France,” Journal of Services Marketing, 18(6), pp. 421-432, 2004.

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