Money on hold longer then anticipated

Description

So i received some money from abroad and the sender verified the service which means I get my money within 7 according to Paypal. Now it’s the 9th day being on hold which makes absolutly sense and is in direct controversy with paypal’s credibility. So I tried to call the Dutch costumer service but for some reason it’s currently unavailable and now i sent 2 emails to the paypal help center which should be responsed to within a few hours but it’s already a day passed on the first email and yet no reponse. People are desperate for money these days and this is the service we get from Paypal. What a shame !!