Description

Return

Here is a blog post in English:

**When the Seller Doesn’t Respond: How to Handle a Disputed Return**

Receiving a parcel that’s the subject of dispute can be frustrating, especially when you’re not satisfied with the goods. In my recent experience, I received a parcel that didn’t meet my expectations, and I’ve decided to return it. I’ve sent an email to the seller requesting a return, but unfortunately, I’ve had experience with this seller before, and I’m not holding my breath for a response.

In fact, on previous occasions, the seller never responded to my messages. This lack of communication is unacceptable and can be very frustrating when you’re trying to resolve an issue. So, what can you do in this situation?

Here are a few tips to help you handle a disputed return when the seller doesn’t respond:

1. **Keep a record of correspondence**: Make sure you keep a copy of your email and any subsequent emails or messages you send to the seller. This will help you track the conversation and provide proof if necessary.
2. **Contact the seller’s customer service**: If the seller has a customer service department, try contacting them separately. They may be able to assist you with your return request.
3. **Open a dispute with your payment provider**: If you’ve paid for the goods using a credit card or online payment service, you can open a dispute with your payment provider. They may be able to help you resolve the issue or provide a refund.
4. **Seek advice from a consumer protection agency**: If you’re unable to resolve the issue with the seller or your payment provider, you can seek advice from a consumer protection agency in your country. They may be able to provide guidance on how to proceed.

Remember to stay calm and patient when dealing with a disputed return. It’s normal to feel frustrated when the seller doesn’t respond, but don’t give up. Keep trying different approaches until you get the resolution you deserve.