Description

my paypal pool closed earlier than the date I set it for

# My PayPal Pool Closed Early: A Frustrating Experience

Hello, dear readers,

Today, I wanted to share a bit of a frustrating experience I had with PayPal’s Pool feature, which could save someone else from the headache I just went through.

## The unexpected surprise

I recently set up a paypal pool to collect payments for a birthday present for a colleague. I diligently set the closing date for the 3rd of August, giving everyone plenty of time to contribute. To my surprise, I woke up today, the 31st of July, and found that the pool was already closed and not accepting any further payments. No notification, no explanation, just a closed pool on what I expected to be high-contribution days—Friday and Saturday.

## A confusing interface

The weird part is, in the manage pool section, there is no option to change the close date even though it’s still showing as the 3rd of August. It’s a bizarre situation that left me scratching my head and reaching out for help.

## Potential solutions

While I still haven’t resolved the issue, I wanted to share this experience and look for potential solutions. Here are a few steps you can take if you encounter a similar problem:

1. **Contact PayPal Support**: The first step is reaching out to PayPal’s support team. They might be able to reopen the pool or provide a solution.

2. **Create a new pool**: If you’re unable to change the close date, creating a new pool might be the next best option. Just make sure to extend the closing date to cover the lost time.

3. **Communicate with contributors**: Let everyone know what’s going on. This will help them understand why they can’t contribute and prevent any confusion or missed payments.

4. **Double-check the date and time settings**: PayPal uses your device’s date and time settings. Ensure they are correct to avoid similar issues in the future.

## A call for better UX

This experience raises a question—why isn’t there an option to extend the pool’s closing date directly from the interface? Surely, this isn’t the first time someone has encountered this issue. Hopefully, my feedback might help improve the PayPal pool experience for others.

I’ll keep you all updated if I find a resolution. Until then, I hope this post saves someone else from a frustrating Saturday morning.

Stay tuned!

*Thanks for reading!*