Account locked out – can’t get any help from paypal

Description

Hello there, I got my account locked yesterday I guess because I received a payment (5000+ USD) from UK. To make it clear, my account is the business type. But I am not running any business. I accidentally ‘upgrade’ my account to business account early this year. I guess it’s the reason they suspended my account. I had multiple much larger transactions (~20k USD per) in the last years both international or in the states. They all worked fine. To unlock my account, I was asked to provide 4 information: But I can’t provide business information because I don’t have one, and either could I provide supplier info. I also canceled (refunded) the transaction with that UK buyer. I tried to call Paypal use [Removed. Phone #s not permitted]since last night but got no luck. There’s no agent picking up my call. I called them today many times as well, I always got ‘we can not support your inquiry by phone call at this time’. I also texted Paypal in the help center. But there is no reply since last night. I googled, it seems my problem is because my account is the business type and I have to downgrade my account. But the only way to downgrade my account is to call Paypal and ask them do it manually. It seems like I am in a deadlock. Could anyone shed some lights on me? Thanks, Xiaoran