Donate button html script on our website works for smartphone users but not computer users

If your donation button HTML script works for smartphone users but not for computer users, there might be a few potential reasons for this issue. Here are some steps to troubleshoot and resolve the problem:

1. Browser Compatibility: Check if the issue is browser-specific. Some HTML and JavaScript features may not work consistently across all web browsers. Test your donation button on different browsers (e.g., Chrome, Firefox, Safari, Edge) to see if it works consistently.
2. Responsiveness: Make sure your website and the donation button are designed to be responsive, meaning they adapt to different screen sizes. Sometimes, buttons or elements that work well on mobile may not display correctly on larger computer screens. Ensure your website design is responsive using CSS or a responsive framework like Bootstrap.
3. JavaScript Errors: Inspect your web page for JavaScript errors in the browser’s developer console. These errors might be causing the button to malfunction on desktop browsers. Fix any JavaScript issues that you find.
4. Browser Extensions: Certain browser extensions can interfere with the functionality of web pages. Ask computer users to disable any browser extensions temporarily and test if the button works.
5. Cached Resources: Sometimes, cached resources can cause issues. Ask users to clear their browser cache and try accessing the page again.
6. Compatibility Mode: Some users may have their browsers set to compatibility or outdated modes, which could affect how your website displays. Ensure your website is built using modern web standards.
7. Code Check: Double-check your HTML and JavaScript code for any device-specific logic or conditions that might be affecting the button’s functionality on desktop computers.
8. User-Agent Detection: Verify that you’re not using user-agent detection to serve different versions of the page to mobile and desktop users. This approach can lead to problems if not implemented correctly.
9. Test on Multiple Devices: If possible, test your website and donation button on different computers with various operating systems to see if the issue is consistent.
10. Server-Side Issues: It’s also possible that the problem lies on the server side, such as issues with the server configuration or the way requests are processed. Investigate server logs and configurations.

If, after checking all these factors, the issue persists, you might consider consulting a web developer or IT professional for more in-depth troubleshooting. It’s essential to ensure that your donation button works consistently across different devices and browsers to maximize contributions from your users.