Description

Unable to pay, blank window

Here is the blog post:

**Payment Process Issue: Blank Window on Checkout – Need Community Help!**

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### Introduction: A Payment Crisis Halts Sales

Our team at Jabii is facing a critical technical issue that has stalled our operations and revenue for over a week. When customers attempt to complete payment during checkout, they encounter a blank window after clicking “Pay.” This glitch prevents transactions from finalizing, leaving users frustrated and unable to finalize orders. As a result, no orders have been placed or revenue generated during this time. We’re reaching out to the developer community for urgent assistance to resolve this blocker.

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### **The Problem Explained**

When users proceed to the payment step of our checkout process:
1. They successfully fill out all required information.
2. Upon entering PayPal details and clicking “Pay,” a blank frame loads instead of the payment confirmation.
3. The frozen screen offers no further action, forcing users to close the window.

This issue affects **both mobile and desktop users**, with no error messages logged for debugging. Below is a visual example of the problematic screen (screenshot available upon request).

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### **Steps to Reproduce the Issue**

If you want to replicate the problem, follow these steps:
1. Visit the checkout page: [https://www.jabii.com/order/](https://www.jabii.com/order/).
2. Complete all non-payment fields in the checkout process (shipping info, product selection, etc.).
3. Proceed to the PayPal payment step. Fill in your details and click “Pay.”
4. A blank frame replaces the payment window, halting the process.

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### **Impact on Our Business**

The consequences of this issue are severe:
– **Zero Revenue**: No orders have been placed since the bug emerged.
– **Customer Loss**: Repeat visitors are abandoning the platform due to perceived unreliability.
– **Reputation Risk**: Users may question the platform’s dependability, impacting future growth.

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### **Possible Causes & Ongoing Investigation**

We’ve identified some potential roots of this issue:
1. **JavaScript/CSS Rendering Issues**: The blank frame suggests a problem with how the payment window loads dynamically.
2. **PayPal API Integration Error**: The integration between our site and PayPal’s API may be malfunctioning.
3. **Server-Side Glitch**: A server-side error could be blocking proper data transmission during payment.
4. **Third-Party Plugin Conflict**: Conflicts with recent plugin updates or security patches might be interfering with checkout.

**Troubleshooting Actions Taken:**
– Reverting recent code changes.
– Testing on multiple browsers and devices.
– Checking server logs and API status.

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### **Call for Help: Can You Spot the Problem?**

We’re turning to the tech community for insights. If you’ve encountered a similar issue or have expertise in e-commerce payment flows, please assist us by:
1. Trying the issue steps above.
2. Identifying possible code or integration failures (e.g., iFrame configuration, API endpoints).
3. Sharing similar bug solutions or debugging strategies.

Please join the discussion below or contact us at [support@jabii.com](mailto:support@jabii.com) with suggestions!

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### Final Word: Time to Act

Every day without resolution deepens the impact on our users and our bottom line. With your collective expertise, we’re confident we can resolve this. Your help is critical—not just for Jabii, but for anyone facing similar struggles.

**Let’s troubleshoot this together.**

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**Follow-up:** We’ll keep this blog updated with progress and share solutions once found. Thank you for your support!