Description

Yesterday, I went into my bank app and did a Faster Payment to my Paypal account. The money left my bank account. Usually, I would very quickly receive confirmation from Payal of receiving money. Nothing. I checked my Paypal account. Nothing received. Over 2 hours later, I phoned my bank. They confirmed that the transfer had been executed. The bank did a trace, and confirmed that the money had been received at the Paypal bank account. The bank said I would need to contact Paypal to answer why my Paypal account has not been credited. As it was a Sunday, Paypal was uncontactable. I phoned Paypal this morning. The conversation went in circles. As the payment wasn’t showing on my account as a transaction, he said there was nothing he could do. He couldn’t/wouldn’t transfer me to a supervisor, or anyone else who could address the problem. He said it might take 7 or 10 days for the money to come through. I replied that the bank had stated clearly that Paypal had received the money, and that anyway the whole point of the BACS Faster Payment system is that bank transfers are done usually in seconds, and within 2 hours at most. As I said, the conversation went in unhelpful circles. What do I do now ?