Description

Payment on hold invoice paid with card activity updated to tracking not required

### Payment on Hold Invoice Paid with Card Activity Updated to Tracking Not Required

Hello everyone! Today, I’ll be sharing a story that might be familiar to some of you dealing with unusual situations with PayPal. It involves an update that I made on one of my transactions that resulted in some confusion and a hold on the payment.

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#### The Initial Steps

I recently paid an invoice through PayPal toward an expense related to our credit card account, which is linked to a bank account. My husband received an invoice via email on his PayPal account, and once we confirmed the transaction, it was marked as a service with additional details included in the memo field of the invoice. We did not require any tracking for this payment, so I proceeded to update the activity accordingly. This was all done with the intention of getting the payment to clear and proceed to the intended destination.

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#### The Issue

Despite these efforts, PayPal held the payment on our behalf. They normally state that such a hold can last up to 3 business days, and it often states that it will be lifted upon confirmation of the delivery. However, since this payment was for a service and did not involve an actual physical delivery, we updated the shipping option to “tracking not required” upon payment completion.

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#### The Problem Remained

Despite the adjustments made to the transaction, the hold still remained in place. PayPal kept stating that it would be released within 1 day of delivery. Since no delivery was involved in our transaction, this message seemed out-of-place and confusing. We were left waiting and dealing with uncertainty.

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#### The Solution

After examining the options available, including the possibility of requesting a refund, I decided to dig a bit deeper. The refund option might have prolonged the process further, so I decided against it. Instead, I contacted PayPal’s customer support to explain the situation. After a short interaction and providing necessary proof of payment and details about the transaction, they were able to lift the hold right away.

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#### Tips for Handling Holds on PayPal

1. **Keep Detailed Records:** Always keep copies of any emails or documents related to the transaction. This can come in handy when resolving disputes.
2. **Communicate Clearly:** If updating the tracking information doesn’t do the trick, reach out to PayPal support and be clear about the nature of your transaction.
3. **Stay Patient:** Sometimes, it might take a little time for the hold to be lifted if it’s indeed a mistake. But don’t hesitate to escalate if the hold lasts too long.

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#### Conclusion

This experience was a bit frustrating, but it ended well. The lesson I learned is that even after making updates in the PayPal system, it might still require a direct intervention. PayPal’s support team is there for a reason and is generally helpful. So, don’t hesitate to get in touch if you find yourself in a similar situation!

I hope this post helps others who might encounter a similar issue with their PayPal transactions. Comment below and share your own experiences or if you have any other tips!