Description

I received a rather large order for my shop on Shopify, which raised a red flag. Buyer paid with Paypal Express Checkout. I contacted the buyer to confirm the order before I shipped, which they would not respond. So I issued a refund through Shopify. The money from the order stayed in my Paypal account and Paypal withdrew the funds from my personal bank account instead of from the funds in my Paypal account. I thus transferred the funds from Paypal to my bank account to reimburse myself for the expense. However, Paypal took out the entire amount of the sale from my bank account, not the amount less the seller fees. I’m not sure why they wouldn’t have just reversed the amount from the balance in my PayPal account. Am I stuck with the $30 Paypal fees? I’m just not sure why Paypal wouldn’t reimburse me for having paid the seller fees on a cancelled transaction. Is this a new policy? Is this some type of scam? Now I’m concerned that I’m going to have to refund this money twice if the buyer does a charge back or something and be **bleep**.