Description

New seller. Payment on hold.

**Title: How to Release a Payment Hold as a New Seller: A Step-by-Step Guide**

Are you a new seller struggling with a payment hold? You’re not alone! Many new sellers face this issue, especially when dealing with virtual items. Let’s break down the problem and explore practical solutions to get your payment released.

### Why Is the Payment on Hold?

Platforms like PayPal often place a hold on payments for new sellers to minimize risks. Since you’re selling virtual items, which are intangible, there’s no physical delivery to confirm. This makes it harder for platforms to verify the transaction.

### Steps to Release the Payment

1. **Understand the Policy**: Review the payment platform’s policies to understand the hold period. For virtual items, the release is typically 24 hours after delivery.

2. **Provide Excellent Communication**: Keep the buyer informed about the delivery. Send a confirmation email with details of the virtual items delivered. This builds trust and shows proactive communication.

3. **Request Confirmation**: Politely ask the buyer to confirm receipt of the items. This can be through a simple reply or a confirmation link if possible.

4. **Use Tracking for Virtual Items**: If available, use tracking numbers or digital receipts as proof of delivery. This documentation can help if disputes arise.

5. **Follow Up with Customer Support**: If the hold isn’t released, reach out to customer support again. Provide all necessary documentation, including delivery confirmations and communication with the buyer.

6. **Stay Persistent**: If initial attempts don’t work, follow up again. Persistence is key in resolving such issues.

### How to Check If the Payment Is Released

– **Check Your Account**: Regularly monitor your account for updates on the payment status.
– **Contact Support**: If unsure, contact customer support to confirm the release.

### Tips for Future Transactions

– **Build a Positive Reputation**: Positive reviews and ratings can reduce the likelihood of holds in the future.
– **Understand Policies**: Familiarize yourself with the platform’s policies to avoid surprises.

### Conclusion

Releasing a payment hold as a new seller requires patience and persistence. By following these steps and maintaining good communication, you can resolve the issue smoothly. Remember, understanding the platform’s policies and keeping detailed records will help you navigate future transactions with ease.

If you need this post in French, let me know!