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X. Y. Liu, “Study on service profit chain: Review and prospect,” Services S...
X. Y. Liu, “Study on service profit chain: Review and prospect,” Services Systems and Services Management, 1(1), pp. 429-434, 2005. “X. Y. Liu, “Study on […]
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B. Cooil, T. L. Keininham, L. Aksoy, and M. Hsu, “A longitudinal analysis o...
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V. Mittal, E. W. Anderson, P. Tadikamalla, and A. Sayrak, “Dual emphasis an...
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X. M. Luo and C. Homburg, “Neglected outcomes of customer satisfaction,” Jo...
X. M. Luo and C. Homburg, “Neglected outcomes of customer satisfaction,” Journal of Marketing, 71(2), pp. 133-149, 2007. Okay, so the user wants a blog […]
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X. M. Luo and N. Donthu, “Benchmarking advertising efficiency,” Journal of ...
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J. Zhu, “Quantitative models for performance evaluations and benchmarking: ...
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M. Xue and P. T. Harker, “Customer efficiency: Concept and its impact on e-...
M. Xue and P. T. Harker, “Customer efficiency: Concept and its impact on e-business management,” Journal of Service Research, 4(4), pp. 253-267, 2002. None
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D. Lien and Y. Peng, “Measuring the efficiency of search engines: An applic...
D. Lien and Y. Peng, “Measuring the efficiency of search engines: An application of data envelopment analysis,” Applied Economics, 31(12), pp. 1581-1587, 1999. **D. Lien […]
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F. X. Frei and P. T. Harker, “Measuring the efficiency of service delivery ...
F. X. Frei and P. T. Harker, “Measuring the efficiency of service delivery processes: An application for retail bank-ing,” Journal of Service Research, 1(4), pp. […]
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