Refund to unused PayPal Credit.

Description

Right – so I thought I’d ask about this as theres a few others I’ve found in my position but with no answers. Not getting any support as phones are down and its driving me crazy. I paid for a holiday using PayPal credit back in January. I paid that fully off as it had 4 months interest free, so obvs wanted to avoid the extra interest. So I have a current balance of £0.00 and a £1,000 available credit to use now. My holiday just got refunded, back to my PayPal credit. The transaction is there in my statement, as complete, but has totally vanished. Can’t find evidence of this anywhere. Its like PayPal Credit has just eaten up my £380 and I can’t get it back. Very worried as I lost my job in the mean time due to covid-19 so need this cancelled holiday money very very badly to help me live. It should legally be my money, right? Any clue what to do or if it’ll automatically refund back to me.. one day? Thank you!