New account suspended without products Section 3 of Amazon’s Business Solutions Agreement

Description

New account suspended without products “Section 3 of Amazon’s Business Solutions Agreement”

Im from Colombia and I have been an Amazon client since 2013 and bought my last item in 2016 And like 4 months ago I discovered this FBA system that called my attention and now I want to convert it in a long term project. I used to buy products and send them to an address in USA to a company of my country that takes them to my house and never had problems. That is the only relationship that I have ever had with amazon and I think this information is important because of the reason why my account was suspended.

This would be my first deactivation notification

Hello,

For your security, we have suspended your Amazon seller account. During our review, you will not be able to sell on Amazon. Please ship any open orders. If you have any funds in your account, they will be available after any amounts paid for A-to-Z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer.

Why is this happening?

We need additional documentation to verify your identity. If you currently sell on Amazon , we need to verify a change to your payment methods. If you did not make this change, contact Seller Support.

How do I reactivate my account?

Please provide the following documents and confirm that there is a valid credit card on file:

– A bill that is dated within the last 90 days for piped or natural gas, electricity, piped water, or internet service with name and address visible

– Business license, if applicable.

The name and address on the document must match your name and address in Seller Central.

How do I send the required information?

You can send files in .pdf, .png, or .gif format. These documents must be authentic and unaltered. Please submit your documents by following this link (https://sellercentral.amazon.com/cu/contact-us?skipHelpHubRedirect=true 590).

We’re here to help

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to payments-funds@amazon.com.

Once we receive your documents, we will review them and decide whether you may sell on Amazon again.

You can view your account performance at (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap 51) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

–iOS App (https://itunes.apple.com/us/app/amazon-seller/id794141485?mt=8 10)

–Android App (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_US 12)

I appealed 8 times with the electricity utility bill and the RUT … a document that the Directorate of National Taxes and Customs of Colombia emits to the individuals to be able to do transaction with companies but this wasnt working… the account was still disabled. There was an appeal in which I sent all the legal documents I could but same answer…

:paperclip: ELECTRICITY BILL.pdf
:paperclip: MASTERCARD STATEMENT.pdf
:paperclip: BANK ACCOUNT STATEMENT BANCOLOMBIA.pdf
:paperclip: VISA STATEMENT.pdf
:paperclip: AMERICAN EXPRESS STATEMENT.pdf
:paperclip: PASSPORT.pdf
:paperclip: CAR CREDIT STATEMENT.pdf
:paperclip: BANK ACCOUNT CERTIFICATION.pdf
:paperclip: COLOMBIAN CAR YEARLY TAXES.pdf
:paperclip: ID CARD COLOMBIA.pdf
:paperclip: CAR OWNER LICENSE.pdf
:paperclip: DRIVING LICENSE.pdf
:paperclip: MILITARY CARD.pdf
:paperclip: TECHNICIAN CERTIFICATION.pdf
:paperclip: LAYOFF PROTECTION STATEMENT.pdf
:paperclip: SERFINANZA CREDIT CARD.pdf
:paperclip: CDT ACCOUNT BALANCE.pdf

Yesterday I noticed this particular part of the suspension notice… I was appealing and not sending the documents through the link that they gave to me… So I did and finally got a different answer.

How do I send the required information?

You can send files in .pdf, .png, or .gif format. These documents must be authentic and unaltered. Please submit your documents by following this link (https://sellercentral.amazon.com/cu/contact-us?skipHelpHubRedirect=true 590).

THIS IS WHAT I SENT TO AMAZON

Hello,

What was the root cause that led to the issue?
Just create my account and Amazon wants to verify my identity so they procceed to temporary lock my account and request an utility bill, a bussiness license and a valid credit card on file.

What actions will you take to resolve the issue?
I’m uploading the last electricity utility bill and the “RUT” (Individual tax registration) document that the “DIAN” (Domestic Taxes and Customes Office of Colombia) emits to the individuals for bussiness operations. I set a