ENTERED DEBIT CARD NUMBER INSTEAD OF ACCOUNT NUMBER AT THE BACK OF THE CARD

Description

I reached out to BDO for the 2nd time and talked to a representative from their customer service department and what transpired from our conversation is that they really cannot trace our funds due to an input error — using the debit card number instead of the account number. Per the representative, the Debit Card Number is meant for withdrawing funds while the Account Number is for receiving funds. Basically, the funds transferred to the debit card number will not go through since it’s not meant to receive funds. What will happen then is that the funds will be on floating status on Paypal’s issuing bank and from there we wait till Paypal’s further notice. Based on your statement, their explanation coincides with Paypal’s, which gives us an idea that this process will really take a long time and frustrated as we are, we have no option but to wait till they give it back to us. I hope, a moderator can look into this thread and give us a concrete solution instead of just reassurance.