Delayed Delivery, Case Closed, Received Different Item, Cannot Reopen Case

Description

Hi, I lost hope from paypal’s help centre. I tried to reopen my case but the paypal website doesn’t allow me. I cannot interact with any human on their website. This was what happened: After ordering online, the seller’s website (https://www.dressstars.com) didn’t offer any confirmation email of my order. When I went back to the website, no way to view your order. I panicked and emailed them, no response. I opened a case within paypal. They responded after 3 attempts, I followed up several times, then got my delivery after several weeks. Then I closed my case I opened the pack after a day then I found out a totally, unusable item so I went back to paypal to reopen the case, doesn’t allow me to. I tried all avenues to file the dispute within the paypal resolution centre but to no avail. I feel helpless now. I contacted the seller several times through email, no response. Their phone number was in China. This was $100 transaction where I get nothing. I read reviews online about this seller and they fly with different websites so be careful. There were tons of complaints. Here in paypal, they use the email address (service at dorew.com). They use different email addresses online and I reckon this is the common address they use for their paypal account as seller. So watch out! Hope someone can give some light on how to get my money back. If this proves futile, I hope this will help someone to be vigilant and check the email of the seller (within paypal) as the seller uses different email addresses on their bogus websites. I never thought that I will still end up in this situation thinking I was protected by Paypal for buying things online. I am totally wrong. Regards, C