Can’t get a Paypal Rep on the phone… No help from Paypal

Description

My sister used Paypal to send me money to help her pay bills. I received the email notification to confirm the money was sent on 5/25; I went to confirm and received a response that the money was no longer available. For 6 hours I tried calling, emailing and messaging Paypal; the only feedback I received was poor communicative responses from the message center. I advised that my sister tried to access the account by resetting the password but the reset links to a phone number she hadn’t used in a few years; however, Paypal chat continued to respond for her to log-into the account without helping to reset the password by calling her with a reset or emailing her the option to reset. I mentioned that I think it would be best to put a fraud alert and was asked, Please don’t put an alert on this issue, yet, the response again was for her to log in when she CAN’T RESET SINCE THE COMMUNICATION IS NOT GOING TO A PHONE NUMBER SHE DOES NOT HAVE. She’s disabled, on a fixed income and is out $720 she desperately needed; why????? It makes us wonder if Paypal took her money. We asked several times, if they could call her or email her to assist; they just end the chat. She paid $21.18 to Paypal for them to steal the money and not assist her/us.