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Buyer Protection claim denied. What should I do?

  • Numéro de téléphone: forum contact
  • Pays de l'annonce: United Kingdom
  • Ville de l'annonce: Autre
  • Commune: zipcode
  • Quartier: street
  • Listed: 7 février 2021 16 h 56 min
  • Expires: 14111 days, 22 hours


I purchased something from an online business but I changed my mind about the item and wanted to return it. As per the instructions on the trader’s website, I opened return requests, called them countless times, emailed them, etc. but no response. I paid for the transaction with PayPal Credit, therefore I cannot involve my bank. I sent a letter with special recorded delivery to the seller as per Trading Standards and Citizen Advice’s advice. I still have not heard anything back. The return time period has now obviously passed as well. I opened a claim on here but it was denied. I really do not know how to get my money back if PayPal won’t help. Since then I have actually opened up the parcel, the item was a Christmas garland, I thought I might as well use it if I cannot find a way to return it. Upon checking the product I can see that it differs a lot from how it is advertised on their website. I have seen a lot of people complaining about the same product saying the same thing. The company’s Instagram posts are flooded with hundreds of other furious customers that I imagine are reporting this trader as well. They are a scam. Any ideas on how to deal with this situation? Please let me know if you have any advice for me. Thank you very much


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Listing ID: 905458891926514304

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